Guest Services Agent in Montana

This dynamic role supports the operations team, including but not limited to assisting in-house guests with resolution of any questions or issues that may arise in their rental.  Successful candidates must be patient, detail oriented, and possess the ability to clearly communicate verbally and in writing.  This job requires connecting with people quickly in an outgoing, friendly manner. The use of persuasive communication skills to gain the interest and involvement of others in the work process is an important aspect of the job. An extreme sense of urgency is needed, combined with getting work done in complete, accurate detail and in accordance with company standards and policies. Experience in customer service resolution is a plus.  This position also helps coordinate work orders with the in-house teams and outside vendors.  Highly developed organizational skills are crucial to the role.  Change is an ongoing occurrence of this job and will be approached conservatively and with the support and guidance of management.

To perform this job successfully, an individual must perform these essential duties satisfactorily:

• Greet, interact, and direct guests, and homeowners to the best accommodation for their request;
• Communicate with guests by phone and email, while treating each person with friendliness, respect and professionalism;
• Handle all sales leads using the established “Lead Management Procedures” and utilize LiveRez to increase overall sales;
• Process payments and work to collect needed information on reservations without payments or declined payments and the like;
• Monitor guest rental agreements to ensure they are completed in a timely manner;
• Become knowledgeable on ski access for all properties, specifics and uniqueness of each property;
• Accurately state and know all company policies as it relates to the rental agreement;
• Employee exercises discretion and independent decision-making during each call;
• All other duties and responsibilities as assigned.