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Mail Center Service Associate in Montana

Job Details

  • Date Posted: December 11, 2021
  • Location: , Big Sky, Montana
  • Company: Yellowstone Club
  • Job Type: Full Time

Company Contact

  • Website:
  • Email:
  • Phone: 406-995-7909 ext. 1304
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  • , Big Sky, Montana
  • This position has been filled

Yellowstone Club


The purpose of a Mail Center Guest Service Associate is to assist the Mail Center staff in the daily operation of the department and delivery of mail and packages to Members, guests, and employees.

  • Maintain an alert and attentive demeanor at all times in addition to remaining calm during periods of heavy business
  • Converse with the Membership and guests in a hospitable and professional manner
  • Manage the front desk area, all members are to be greeted upon entry of the building and all phone calls should be answered in 2 rings
  • Self-motivate to ensure all responsibilities are achieved without constant supervision
  • Respond to Member complaints, concerns, and questions promptly and find the appropriate solution
  • Seek most efficient way to enhance the Membership’s Mail Center experience
  • Maintain and update detailed records of Member contact preference and Property Managers
  • Distribute all member, guest and prospective packages according to company procedures
  • Record outgoing packages into inventory software systems (SendSuite)
  • Work closely with Mail Center Associates to collect and distribute packages quickly and efficiently
  • Provide a service to the Yellowstone Members and guests in receiving incoming and outgoing parcels
  • Create and update digital files and documents related to Mail Center operations
  • Maintain a clean and organized front desk, lobby, and POA conference room
  • Establish and train on Package Concierge and Mail Box system
  • Interface with other departments in order to meet Member, guest, and prospective requests
  • Work with concierge for member billing

Qualified candidates must have:

  • High school diploma, GED or vocational training or job related course work
  • Over 18 years of age
  • Ability to work collaboratively in a fast paced environment
  • Computer literacy and proficiency with Microsoft Office
  • Ability to lift 25 lbs.
  • Available to work weekends and holidays as needed (these are our busiest times)

Yellowstone Club offers great benefits including:

  • Free transportation from Bozeman to the Club upon hire
  • A complimentary meal each day
  • Ski days each month for employees to enjoy the mountain
  • Ski pass to Big Sky Resort or Bridger Bowl
  • Casual dress code
  • Medical, dental, vision, 401(k)

Please visit our website to apply.